Terms and Conditions

Reservations Security deposit Complaints
Initial deposit Insurance Privacy
Full payment Responsibilites of the guests Swimming Pool
Cancellation or amendments to reservation Valuables Liability
Occupancy Maintenance Website Cookies

Introduction
We aim to provide guests of Casa De Estrellas with the facilities and services to enable them to enjoy their stay.

1. Reservations
The owners of Casa De Estrellas (hereafter the owners) will accept all enquiries for reservations. Reservations will be accepted on a 'first-come, first served basis subject to availability and must be for a minimum of three nights. Reservations can be made by email or telephone.
In all cases the lead member of the party must be over the age of 25. When making a reservation, the lead member must guarantee that they have the authority to accept on behalf of their party the terms and conditions set out below and must confirm this on the booking form before reservations are accepted.
Reservations will be confirmed upon receipt of cleared funds into our bank account.

2. Initial deposit
An initial deposit of 50% of the rental of Casa De Estrellas must be paid before the reservation is confirmed. No contract will exist until the funds; the signed booking form and signed Terms and Conditions have been received and accepted.

3. Full payment
Final payment of all rental costs must reach us at least 45 days prior to the day of arrival. Failure to adhere to this may lead to forfeiture and cancellation of the booking when booking and cancellation charges will apply (see below)
If the reservation is made within 45 days of your arrival, the whole cost of the rental must be paid at the time of reservation.

4. Cancellation or amendments to reservation
If it becomes necessary to cancel all or any part of the reservation, the owners must be notified in writing. The cancellation will take effect from the day the written confirmation is received.
Casa De Estrellas
Telephone: 07973182025 UK Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The following cancellation charges will be payable depending on when the notification of cancellation is received in writing:
60 days or more before arrival date: Full deposit returned Less than 60 days before arrival: Deposit forfeited Within 30 days of arrival date: All rental payments are forfeited
The above cancellation charges also apply if the owners cancel the booking due to non-payment of the balance. Any change to the original reservation is subject to availability and 45 days notice.
A £25.00 administration fee is applicable in any circumstances relating to any alterations in bookings.
In the extremely unlikely event the owners have to make any changes to confirmed arrangements the client will be advised at the earliest possible date.

5. Occupancy
Casa De Estrellas is ready for occupancy from 2:30pm on the day of arrival. Check out time is before 10:00am on the day of departure, unless otherwise agreed.
Only guests listed on the reservation form may stay within the property and make use of the facilities. The number of people staying at the property must not exceed the maximum capacity 8. Should be owner find that the number of people staying at the property exceeds that on the booking form, they will ask the extra person or persons to immediately vacate the property.
The owners regret that no pets are allowed out of respect for future guests who may suffer from allergies.

6. Security deposit
The owners require that a property damage deposit is paid prior to, or on the day of arrival to cover the cost of any damage to the property or its contents during the rental period. This amount is £150 and will be refunded subject to the clients leaving Casa De Estrellas in a satisfactory condition. If there is any breakages/extra cleaning costs, and or any other damage or loss caused by the guests, the owners will deduct costs for replacement and repair from the deposit.
In the unlikely event that the costs of the damage/repair amounts to more than £150 then the guests will be invoiced for the difference.
Casa De Estrellas
Telephone: 07973182025 UK Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

7. Insurance
It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
The owners will not be liable for any accidents related to the use of the property facilities or locally procured third party services or for any delay, additional expense or inconvenience caused directly or indirectly by events outside their control. For example, civil disturbances, fires, floods, severe weather etc.

8. Responsibilities of the guests
The person signing the contract is responsible for the correct and appropriate behaviour of all guests staying at Casa De Estrellas. This includes ensuring guests do not damage or misuse the property during the rental. Guests must also ensure the property is secure.
Should any member of the party not behave in an appropriate manner, the owners may at their discretion ask the offending guest, or guests to vacate the property immediately.
The lead member of the party will be provided with a contact name and number for any queries or assistance they and their party may have whilst you are on holiday.

9. Valuables
Any valuables left at the property are left at the guests own risk and the owners are not responsible for any losses or damages.

10. Maintenance
All breakages or problems requiring assistance must be reported to the owner as soon as they occur so they can be attended to.
The owners accept no responsibility for the interruption of the mains water or electricity supply, or of swimming pool filtration systems, though they will endeavour to arrange for any such problems to be rectified quickly. Repair times may be dependent on third parties such as utility companies. Access to the
Casa De Estrellas
Telephone: 07973182025 UK Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
property may then be required by authorised maintenance personnel during your stay, though with prior notice.

11. Complaints
Any complaints must be notified to the owners within 24 hours of the occurrence. Should a problem remain unsolved please make a complaint in writing within 7 days of the completion of the rental period.

12. Privacy
Any information shared between you and Casa De Estrellas is considered confidential and will not be shared with any third parties for any reason.

13. Swimming Pool
All children under the age of 15 must be supervised in or around the pool and surrounding area. Children under 15 years of age must not be allowed in the pool area unsupervised at any time day or night. A risk assessment is available in the house information folder for guidance. A life ring is available in the immediate area.

14. Liability
The Owner shall have no liability for any death or personal injury unless, in the case of the Owner, it results from the owner's negligence or that of any employee of the owner (providing they were acting in the course of their employment). You must take all necessary steps to safe guide your personnel and your children's safety & personnel property. No liability is accepted by the owner in respect to, or loss of, such personnel property except, in the case of the owner, where the damage or loss is caused by negligence of the owner or that of any employee of the owner (providing they were at the time acting in the course of their employment).

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